Data We Gather and Why We Use It
When you register, we collect your name, contact email, mobile number and the account wallet details you provide — for example, your bKash or Nagad number if you add it as a withdrawal destination. We collect this to verify your identity, process your transactions and keep
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your account secure. When you deposit or withdraw via Rocket, Nagad or bKash, our payment processor logs the transaction reference and amount; we store that record to resolve any dispute you raise with support. We also collect device and session data — your browser type, IP
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address and the pages you visit — to detect unusual login activity and protect your account from unauthorised access. We do not sell, rent or trade your personal information to any third party for marketing. Data shared with payment processors is limited strictly to what is
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needed to complete your transaction. Your data is stored on servers with encryption in transit and at rest. Retention periods vary by data type: account information is kept for as long as your account is active and for a period thereafter as required by applicable law
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in your eligible region. If you close your account, we will delete or anonymise your personal data subject to any legal hold that applies in your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.